I have a WD my cloud network drive 3tb. I store my music and movies and backup files on it. I just today got a new hp laptop with windows 10. When I use the WD my cloud software to view my files they all show up just fine about 600 albums. When I use the Microsoft software by going to the network drive my cloud in Microsoft file explorer only the first 200 files show up.
I really dislike the wd software and would like to just use the built in windows software if this is a fixable issue. Up till today I have been using windows 7 home and I have never had this issue with that OS.
Hi,
Thank you for being part of Windows 10 family.
- Upgraded to Windows10 but I can't access WD My Cloud on the PC and I have tried all of the steps on line I followed the step from the community stream and I still can't access my WD my cloud 8 TB HD.
- On the Copy USB Files window, tap Select Files or Folders. Tap the circle next the file(s) and/or folder(s) to be copied Then tap Copy to. Select the location to copy the itmes on the My Cloud Home. An existing or new location can be chosen. In this example, a new folder is selected. Enter the name of the folder, then tap the check mark.
- WD My Cloud Ethernet Direct Connection and Fixes Jan 4th, 2015 By Jabari Holder Technology How to fix your WD My Cloud storage device / NAS slow transfer rate and directly connect to your computer to transfer files faster.
- How to back up a Windows computer using a My Cloud and WD SmartWare. Answer ID 13096| Last Updated Share. Back up all or selected file categories using WD SmartWare. Action 1: Download and install WD SmartWare. Download the WD SmartWare software; Run the.exe to start installation and follow the onscreen instructions.
- WD Sync allows files to be synchronized across multiple computers connected to a My Cloud. Ensure Remote and or Cloud Access is enabled on the My Cloud Download and install the WD Sync software.
Option to download and install WD Sync to help move files from a computer to the My Cloud and keep the folders in Sync across devices. Make sure your device has the latest firmware via the Drive Settings menu in the My Cloud app. Click here for downloads; Up-to-date WD My Cloud app installed on your iPhone, iPad or iPod Touch. Upgraded to Windows10 but I can't access WD My Cloud on the PC and I have tried all of the steps on line I followed the step from the community stream and I still can't access my WD my cloud 8 TB HD.
Sorry to know that you are facing issues with using WD Personal Cloud Storage device on Windows 10.
I would suggest you to check the compatibility of the device with Windows 10.
First I suggest you to check the status of the device in Device manager.
1. Press Windows Key + R Key.
2. Then type “devmgmt.msc” without the quotes and hit on Enter Key.
3. Search for WD My Cloud EX2 on the list.
4. Right click on it and click on Properties.
5. Check the status of the driver.
Refer to the below methods and check if it helps.
Method 1: I would suggest you to run the Hardware and Devices troubleshooter and check if it helps.
How To Download Files From Wd My Cloud To Computer Windows 7
1. Press Windows Key, then click on Search bar.
2. Type “Troubleshooting” without the quotes and click on Troubleshooting.
3. Then click on View All on the left panel of the screen.
4. Click on Hardware and Devices.
5. Click on Next and follow the instructions.
If the issues still persist, refer to the below method.
Method 2: I suggest you to uninstall and reinstall the driver for WD My Cloud EX2.
Check if it helps.
First disconnect the WD My Cloud EX2 and perform the below steps.
Wd My Cloud Software
1. Press Windows Key + R Key.
2. Then type “devmgmt.msc” without the quotes and hit on Enter Key.
3. Search for WD My Cloud EX2 on the list.
4. Expand it and right click on the driver.
How To Download Files From Wd My Cloud To Computer Windows 7
5. Then click on Uninstall.
6. Restart your Computer and connect the WD My Cloud EX2.
How To Download Files From Wd My Cloud To Computer Free
Hope it helps. Get back to us for further assistance on Windows related issues. We will be glad to help.