Xbox One Elite Wireless Controller (Model. The Xbox One Model 1698 Wireless Controller was released by Microsoft in 2015 alongside Model 1697. It has more features than a basic controller, such as, removable thumbsticks and metal D-Pad buttons. The controller is primarily designed for use on a console, but it can also be used as a PC controller. Hey so I am having a bit of a problem here. I got a new Xbox One over the weekend and decided to use it on my PC for some of my PC games as well. I got mine to work by doing the following: Open Device Manager; Right Click 'Xbox One Controller' Select Update Driver Software; Browse; Let me pick 'Microsoft Xbox One Controller' The 'Xbox One Controller' driver doesn't work, but the 'Microsoft Xbox One Controller' does. Get the app from Microsoft Windows 10 by searching for 'Xbox Accessories. Controllers that don't have a built-in 3.5-mm audio port must be updated using a.
So, you’re having Xbox One problems. Not only does this spoil the time you set aside for gaming, but it also — thanks to the Xbox One’s diverse media functionality — has potentially sidelined your entire media center. You’re now experiencing the frustration of dropping hundreds of dollars on a malfunctioning Xbox One.
You’d think that Microsoft would have used the last couple years to smooth out the kinks in the Xbox One. The company has fixed plenty of bugs since the console’s release in 2013, yes, but many of the problems users have been experiencing have evolved alongside the console. This is no consolation if your Xbox One, Xbox One S, or Xbox One X is out of commission. Thankfully, our guide covers the common problems associated with the console, along with a few solutions.
For information specific to the Xbox One X, check out our problems guide for that console.
We recommend using Microsoft’s website to register your Xbox One. Doing so will expedite any issues that are still covered under warranty.
Method | Contact |
Live Chat | Website |
Forums | Website |
Self Help | Website |
Phone | 1-800-4-MYXBOX (Support Agent Hours: M-F 9AM-5PM PT) |
@XboxSupport |
One of your first steps for fixing an issue with your Xbox One used to be contacting the @XboxSupport Twitter page listed in the table above. However, in early 2018, Microsoft reportedly laid off its in-house support team and replaced employees with volunteers. The Twitter account is still active but it replies sparingly. You may have better luck just contacting Microsoft through phone or live chat.
The problem is something that a number of Xbox One users have reported, but thankfully, they also report that it doesn’t actually damage the disc. When you put a disc in the console’s optical drive, it makes a grinding sound. An error message then reads, “Sorry we can’t play that disc. Try an Xbox One game, music CD, or a movie on a Blu-ray or DVD.”
Possible solutions:
Microsoft has addressed this particular issue multiple times and confirmed that owners can return the hardware. You could always try to repair it yourself if you are familiar with optical drives, but you’d likely void your warranty in the process. If are suffering from this problem, your options are limited.
Some users have reported issues during the mandatory update phase. When this occurs, the Xbox One won’t be able to access the majority of Xbox One features.
Possible solutions:
This could be an issue with the Xbox One, a problem with your internet connection, or even something on Microsoft’s end. Regardless of the cause, the result is a system that doesn’t work properly. Before you contact Microsoft, there are a few steps you should try first.